Roidsafe FAQ

In Australia, you shouldn’t need an appointment for pathology testing. You can take our Referral     and walk into any Pathology Clinic in Australia, public or private. To find a Clinic near you, google, ‘pathology near me’. 

You will complete a text-based form, to request your pathology testing, then you take this request to any pathology clinic near you. Within 3-5 business days your testing will come back to us, We will provide you with empowering medical test results that you will be able to interpret. However, if you are concerned about your health before, during, or after Roidsafe testing, you should immediately speak to a healthcare professional. 

We recommend if possible you speak to your regular GP, but we understand this isn’t always feasible, you can book to speak to a Roidsafe Doctor. 

Your results will be reviewed by the pathologists, they will make comments to your results and this is shared with you.
You will be provided all original copies of your results, then if you wish to discuss with a Roidsafe GP click book appointment in the header.

It is best practice to get a blood test before, during and after finishing a cycle. When ordering you will see, we refer to this as a 3-point testing. The most important test is the post-cycle test, as it will tell you what state your body is in after finishing the course. A follow-up test 12 weeks after completing a cycle is also recommended.

If you have injected steroids with anyone else, or shared any equipment, you should also ask for a blood-borne virus test, you can get this as part of a routine Sexually Transmitted Infection screening with our online sexual health clinic Stigma Health. 

https://thejuice.org.au/health-risk/blood-tests/ 

https://www.snhn.net/steroid-harm-minimisation/ 

Yes. When you receive your results, the doctor will also provide you with a link to a reference list of interpretations for the complete range of tests. You will receive the original pathology results and any results that are abnormal or of concern will be highlighted. You can take these results to any GP for further investigation if you wish.  

Yes, you can purchase multiple referrals at once to make it easier for you to get follow-up testing. The options at the moment are a 1-4 point testing options. #-point testing is recommended, and the more referrals you order in advance the more you save as we pass on the lower administration cost to you. The referrals are valid 12 months from issue date.  

There is no fixed limit, you can get as many referrals as you require. However, we will ensure you don’t get excessive testing. We’ll communicate with you, and keep you updated.

We pride ourselves on providing you with the tests you need, and results that are easy to access. After purchasing your Roidsafe referral, you will be directed to download our app to your mobile phone. When your results are ready, we will send them directly to the app on your mobile phone. This is a confidential, secure and convenient way for you to access your own healthcare data. You need your mobile phone number to activate the application.

Once you have visited a Pathology Clinic to get tested, you can expect to wait about 3-5 business days for the results. How long it takes depends on many factors that our outside of our control including the specific tests, where you live and how far the Pathology Centre is from the central testing point. Rest assured everything runs smoothly on our end, so once your results are available and our doctor has reviewed them, we’ll send them straight to you.  

In Australia, you shouldn’t need an appointment for pathology testing. You can take our referral and walk into any pathology clinic in Australia. Public or private. To find your nearest pathology clinic just google, ‘pathology near me’.

No there is no preparation required for the testing. Fasting will make the cholesterol and lipid testing more accurate, but we understand this doesn’t fit into many of your diets. Also, if you test the day you train you will have inflammation which will affect your results.

Just remember to make sure you have your Pathology Referral handy and that you’ve signed and dated the Medicare Assignment. If you don’t know what the Medicare Assignment is head to The Process, Step Three, which has a helpful picture!

Nope, you can keep your clothes, there is no reason why you would be asked to undergo a physical exam as part of any of our tests. We’re about eliminating the embarrassment after all.

We’re very sorry to hear that has happened and it shouldn’t have been refused; pathology by law have to accept our referrals.. Please contact us immediately so we can try to figure out what went wrong and resolve the situation for you.  

MediRecords is a complete clinical and practice management solution for health professionals. In addition to their clinical and practice solution, MediRecords offer a secure mobile application for patients. Synchronised with their health providers, patients can use the MediRecords App to view and update their health information, view their results in real time and for secure communication with their doctors and other health professionals. Not to mention the ability to book appointments online, receive and store prescriptions, referrals, pathology requests and more. All information is stored in secure, world-class servers with data encrypted.

Download the app for iOS

Download the app for Android

Roidsafe is an Australia-wide service.

Results take 2-3 business days to go from samples at the clinic, to the laboratory for testing before getting to the doctor as results. When the results are ready the doctor will send you an SMS to see your results in the Medirecords application.

Let’s make sure you’re looking in the right place. Once you’re in the MediRecords App you need to go to the Correspondence section (second row one in from the right on the main menu). Here you should see a letter from one of our doctors, you just need to tap on it to open it. If the letter is not there and it has been 2-3 business days please contact us as something might have gone wrong, although it’s important to note that different Pathology companies work in different ways and if it is the first time we are dealing with yours, they will have to physically mail us the results, which can make the process a little longer, just get in touch and we’ll sort you out one way or another.

There’s a simple fix for this one, you need to go into your printer settings and change it from US Letter to just A4 then your pathology referral will print nice and neatly on one page and you’ll be all set once you sign the Medicare assignment sections.

Your Pathology Referral will be available for download at the completion of the questionnaire and payment. We also email you a copy. If the referral isn’t in your email inbox please check your Junk Mail folder. If all that does not work please contact us immediately as something has probably gone wrong, but we’ll get you sorted out!

If either your email address or mobile number has changed since you ordered your Pathology Referral then you will need to contact us so we can update your details.

The form is a PDF (Adobe Acrobat) file. It should open in most PDF readers, if not head over to the Adobe web site and download the latest version of Acrobat Reader. Although it’s possible to open and print PDF’s from a mobile device it depends on your device and printer, you might have better luck opening it on a computer (open it from your email). If it’s STILL not working please contact us.

First of all, please make sure you are entering your email in all lower case because if you aren’t it won’t correspond with the email we’ve set you up with and your login won’t work. If that’s not the issue then tap the Forgotten Password link on the login page of the MediRecords App and then put your email in and you will receive a new Token via SMS to the mobile number you gave us. Once you put in the token you’ll be able to reset your password and login. If this doesn’t work for you please contact us.

That’s ok it happens to the best of us. You’ll need to contact us so we can tell you which email address to use to reset your password.

That’s unusual, but sometimes problems occur with different operating systems so please make sure you’re running the most recent system and if not please do the update and if the issue persists please contact us.

The token we sent you in the SMS will only be valid for 18 hours if it has been more than 18 hours since we sent it then you’ll need to contact us so we can sort out a new one for you.

If you have already set up the app but you are receiving this message. Open the app up again and select ‘I’m a returning patient’.

If these options do not help please contact us as there might be a deeper technical issue.

The law dictates this one and the law says that all health records must be kept for seven years from the date a person accesses health services, so just like your GP, any hospital (public or private) that you visit or any other medical service we will hang onto your results for seven years, but rest assured they are kept securely.

A Roidsafe Test Referral costs $49.99. In most cases,that’s all you’ll have to pay as your pathology tests will be bulk billed through Medicare, but if in doubt check call your pathology centre ahead of time and confirm they bulk bill.

If you’re not an Australian resident eligible for Medicare you may be liable for pathology testing expenses if Australia doesn’t have a reciprocal arrangement with your country, contact Medicare or your embassy if unsure.

Like most services over the Internet, we accept credit/debit card, Apple Pay, Google Pay, Samsung Pay, and more.

We use STRIPE to process our payments, one of the most trusted and popular companies out there delivering bulletproof online security – managed and monitored by real people – and backed by robust PCI DSS compliance.

If the referral hasn’t been used the refund can be organized.

Different Pathology providers operate differently so whether or not you are charged for Pathology depends purely on where you go to get tested. The best way to avoid getting charged is to make sure you sign and date the Medicare Assignment before you go, which means you’re asking to be bulk-billed and pass the charges along to Medicare.

If you aren’t familiar with your nearest Pathology Centre’s procedures, we also recommend calling them beforehand and asking if they bulk bill.

If you have any further questions regarding the Pathology side of things you’re welcome to contact us and we’ll do our best to help.